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Often, they are "under the gun", stressed and very short for time.
Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before.
Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue.
He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem. This course qualifies for professional development units (PDUs).
(Note that it might be more your nature to view a "problem" as an "opportunity".
Therefore, you might substitute "problem" for "opportunity" in the following guidelines.) This is often where people struggle. Instead, seek to understand more about why you think there's a problem.
Test - What is Your Personal Decision-Making Style?
Guidelines to Rational Problem Solving and Decision Making Rational Versus Organic Approach to Problem Solving and Decision Making General Guidelines to Problem Solving and Decision Making Various Methods and Tools for Problem Solving and Decision Making General Resources for Problem Solving and Decision Making Also consider Related Library Topics (Also see the closely related topics Decision Making, Group-Based Problem Solving and Decision Making and Planning -- Basics.) Much of what people do is solve problems and make decisions.
If the problem still seems overwhelming, break it down by repeating steps 1-7 until you have descriptions of several related problems.
It helps a great deal to verify your problem analysis for conferring with a peer or someone else.