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Research suggests that change and project management programmes are aligned in only 45% of all cases.
This can be achieved through communication, management of emotions and involvement of employees where and whenever possible.
Despite these insights, change management projects related to facility and service management outsourcing sometimes fail.
A need arose for a tool to standardize the process of choosing a supplier and help the decision team consider more aspects than the bid price.
The thesis explores the current methods of choosing suppliers to outsource, as well as issues and risks that need to be considered in the decision.
Today companies go through changes more rapidly than they did 20 years ago.
This creates needs for new best practices and processes to effectively manage employees through changes.
This need gave the opportunity to develop a tool based on Failure Mode and Effect Analysis (FMEA).